Right of withdrawal and refund or replacement for private clients
This right is the possibility, exclusively in favour of the customer, to withdraw from the order only if the product to return is intact and has never been used.
The customer has however to return purchased products together with request withdrawal, refund, replacement form. (Click here to download).
The customer, when receiving the goods, must check that:
- the boxes are intact;
- the Solidea brand tape that closes the box is perfectly intact and the box itself is intact.
If this is not the case the Customer must accept delivery with reservation and check for any damaged or missing products.
Delivery must be rejected whenever the package has clearly been tampered with.
Otherwise Calzificio Pinelli will not answer for any damaged or missing products.
In accordance with provisions of art. 59 of the Consumer Code the right of withdrawal is excluded relating to the supply of sealed goods that are not suitable for being returned for reasons of hygiene or related to health protection and have been opened after delivery.
Moreover, since these are medical devices that come into direct contact with the skin no replacement will not even be made if the product has been worn/used or worn even for the sole size test.
Procedure to exercise the return right
The return right can be exercised at any time after completing the purchase process and in any case no later than 14 working days from receipt of goods, notifying to Solidea the will to exercise that right sending the request withdrawal, refund, replacement form (Click here to download) to Solidea sending an email to: info@solidea.com
Within 14 days of receipt of goods about which it has been asked the withdrawal, the consumer will arrange for their return (total or partial), by ordinary post parcel at customer charge, to the following address: Calzificio Pinelli Srl - Via Germania, 11 - 46042 Castel Goffredo (MN), Italia.
The cost of return will in any case be borne by the consumer. If the consumer chooses to use his own courier service or in any other case where the company has to bear the cost of returning the products, the company will charge the consumer the shipping costs and deduct them from the refund below.
The refund of the amount already paid and corresponding to the entire order (including shipping costs) or to the part of products for which the withdrawal is requested (this case excluding the shipping costs) will be made in the manner chosen, within a maximum of 20 working days from receipt of goods returned by the customer.
Should a consumer exercise the right of withdrawal for three times within 24 months the company reserves the right to suspend future supplies to this customer.
Upon receipt of the third return the company will contact the customer by phone for more details and to understand the reasons of a so high frequency of returns in the established period.
Should the consumer be unreachable, make himself unavailable for a dialog with the company, or the reasons of withdrawal turn out to be unjustified or spurious, at the unquestionable company’s discretion, the latter may reserve the right to accept or not any new orders from the customer, as well as to suspend all possible benefits already reserved to the customer, such as, by way of example , discounts and benefits linked to the loyalty card or the possibility to join other promotional initiatives.
Should the suspension of the customer be, in case, decided it will be understood as being for an indefinite time and, anyway, until the reasons of repeated withdrawals have been clarified.
